Posts Tagged ‘service request’

User Property – Always Enable Child


Vanilla Functionality

In standard Siebel application if a Service Request is closed, then all the child records in Activities tab becomes read only.



User should be able to add/modify Activities even when the parent Service Request is closed.


Steps to be followed

  • In this scenario, Service Request applet is mapped onto ‘Service Request’ BC and Activities applet is mapped onto ‘Action’ BC. There is Parent-Child relationship between Service Request and Action BCs.
  • Login to Siebel Tools.
  • Select Business Component in Object Explorer window and search for Service Request in Name property. Lock it.
  • Select Business Component User Prop in object explorer and create a new record:
    • Name – Always Enable Child: Action (Mention Child BC Name)
    • Value – TRUE
  • Compile the changes.




Siebel 7.7 Certification Questions


1)      Characteristics for a service request, choose 3

a)      Status

b)      Quality

c)      Priority

d)      Severity


2)      _______ is an instance of a purchased product

a)      Product line

b)      Product Item

c)      Asset

d)     Product Catalog


3)      Partner application is an external application used by

a)      Customer and Partners

b)      Partners Only

c)      Employee and Partners

d)     Employees and Customers