In standard Siebel application if a Service Request is closed, then all the child records in Activities tab becomes read only.
User should be able to add/modify Activities even when the parent Service Request is closed.
Steps to be followed
- In this scenario, Service Request applet is mapped onto ‘Service Request’ BC and Activities applet is mapped onto ‘Action’ BC. There is Parent-Child relationship between Service Request and Action BCs.
- Login to Siebel Tools.
- Select Business Component in Object Explorer window and search for Service Request in Name property. Lock it.
- Select Business Component User Prop in object explorer and create a new record:
- Name – Always Enable Child: Action (Mention Child BC Name)
- Value – TRUE
- Compile the changes.